Qualification Code: 60133387

Course Overview: This course provides a comprehensive understanding of the operations within a retail environment. Learners will explore various aspects of retail, including customer service, stock management, and health and safety. The course is ideal for those aiming to enter or advance in the retail industry.

Units Covered:

• Understanding Customer Service in the Retail Sector

• Stock Control and Management

• Health and Safety in Retail

• Retail Selling Techniques

Progression Outcomes:

• Roles in retail management, customer service, or sales

• Further qualifications in retail management or business

• Skills to effectively manage retail operations and improve customer satisfaction