Excellence in Customer Service for Hospitality (Level 2)

Qualification Code: 60327789

Course Overview:  Designed for those working or aspiring to work in hospitality, this course covers the essentials of delivering outstanding customer service. It focuses on communication skills, handling difficult customers, and providing a seamless guest experience.

Units Covered:

• Understanding Hospitality Customer Needs

• Communication in the Hospitality Industry

• Handling Customer Feedback and Complaints

• Providing a Memorable Guest Experience

Progression Outcomes:

• Further qualifications in hospitality management

• Roles in hotel management, event coordination, and customer service

• Enhanced skills for leadership in hospitality settings