Customer Service for Health and Social Care Settings (Level 2)

Qualification Code: 60304832

Course Overview:  This course focuses on providing excellent customer service in health and social care settings. It covers understanding the needs of service users, effective communication, and handling difficult situations.

Units Covered:

• Understanding the Needs of Health and Social Care Service Users

• Effective Communication in Health and Social Care

• Handling Difficult Situations and Complaints

Progression Outcomes:

• Further qualifications in health and social care

• Roles in healthcare support and administration

• Enhanced skills for care workers and support staff