Qualification Code: 60170700

Course Overview:  This course provides the skills and knowledge needed for effective customer service. It covers communication, handling complaints, and building customer relationships.

Units Covered:

• Principles of Customer Service

• Understanding Customer Needs and Expectations

• Effective Communication in Customer Service

• Handling Customer Complaints

Progression Outcomes:

• Further qualifications in customer service or business

• Roles in customer service and support

• Enhanced skills for roles in retail and hospitality