Qualification Code: 60343060

Course Overview:  This course introduces techniques to improve business processes and performance. It covers lean principles, process mapping, and strategies for continuous improvement.

Units Covered:

• Principles of Business Administration

• Managing Information and Producing Documents

• Communication in a Business Environment

• Developing Working Relationships with Colleagues

Progression Outcomes:

• Further qualifications in business administration

• Roles in administrative and office management

• Enhanced skills for business support positions